Ufirst Design Associates Panel & Video 

Design Associates Panel & Video 

The Brief:
Deliver recommendations to inform how a Ufirst Design Associate Panel would work using a service design methodology. The panel would allow Ufirst to easily procure design services from a panel of preferred suppliers.


  • Recommendations report including a service blueprint for how the service should work
  • Running an example project with freelancers (including delivery of a video)


  • Light weight literature review
  • 30 x qualitative interviews with potential suppliers and icare staff
  • Coordinated engagements with external free-lancers to conduct research with icare staff  and produced a video of the results for icare intranet.

I’ve read your final report a number of times now and firstly, would like to thank you for such a fantastic document. It really is easy to read, informative, and invaluable.
Business Manager Health and Community Engagement